Returns Policy

Returns Policy

1. Introduction

Thank you for shopping with Al Ashrak Group. We strive to provide high-quality industrial products. If you are not satisfied with your purchase, please review our returns policy below.

2. Eligibility for Returns

  • Timeframe: You may return products within [30] days of receipt.
  • Condition: Products must be in their original condition, unused, and in the original packaging. Items that are damaged, used, or not in their original packaging will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
  • Products damaged due to misuse or neglect

4. How to Return an Item

  1. Contact Us: Before returning any product, please contact us  to request a return authorization. Include your order number, the item you wish to return, and the reason for the return.
  2. Return Instructions: We will provide you with instructions on how to return the product. Please follow these instructions carefully to ensure the return is processed smoothly.
  3. Packaging: Ensure the product is securely packaged to prevent damage during transit. Include a copy of the original invoice or receipt with your return.

5. Return Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable.

6. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will process your refund within [7-10] business days.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

7. Exchanges

  • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired product.

8. Defective or Incorrect Items

  • Defective Products: If you receive a defective or incorrect product, please contact us within [7] days of receipt. We will arrange for a replacement or refund at no additional cost to you.

9. Changes to This Policy

We may update this Returns Policy from time to time. Any changes will be posted on our website, and your continued use of our services signifies your acceptance of the updated policy.